me064 Privacy Policy

Introduction to the me064 Privacy Policy

Welcome to me064, one of the Philippines' trusted online gaming platforms offering roulette, fishing games, live casino, color game, basketball betting, esports betting, and more. At me064, we believe that every player deserves to know exactly how their personal information is handled — no fine print hiding surprises, no unnecessary data hoarding.

This me064 Privacy Policy explains what personal data we collect from you, why we collect it, how we store and protect it, and what rights you have over your own information. This policy applies to all users who access me064 through our website at me064.best, including players based in the Philippines and those accessing our platform internationally.

By registering an account or continuing to use our services, you agree to the practices described in this me064 Privacy Policy. If you have any questions or concerns, please reach out to us at privacy@me064.best before proceeding.

1. Personal Data We Collect

When you interact with me064, we may collect the following categories of personal information:

• Identity Information: Full name, date of birth, nationality, and a copy of a valid government-issued ID (for KYC/verification purposes).
• Contact Details: Email address, mobile number (required for OTP and account recovery), and mailing address.
• Account Data: Username, password (stored as a hashed value — never in plain text), security questions, and account preferences.
• Financial Information: GCash or Maya account number, bank account details (BDO, BPI, UnionBank, etc.), transaction history, and deposit/withdrawal records. We do not store full card numbers for Visa/Mastercard transactions.
• Device & Technical Data: IP address, browser type, operating system, device identifiers, referring URLs, and session timestamps.
• Gameplay Data: Game history, betting patterns, bonus usage, and session duration — used to personalise your me064 experience and meet regulatory requirements.
• Communications: Messages you send to our support team, feedback forms, and any voluntary surveys you complete.

We collect only the minimum amount of data necessary. If a piece of information is not required for account operation, legal compliance, or your protection, we do not ask for it.

2. How me064 Uses Your Data

Every bit of data we hold is used for a specific, legitimate purpose. Here is how me064 uses your personal information:

• Account Creation & Verification: To set up your me064 account and confirm your identity under Know Your Customer (KYC) rules.
• Processing Transactions: To handle deposits and withdrawals through GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet transfers, BDO/BPI/UnionBank internet banking, and Visa/Mastercard.
• Customer Support: To respond to your queries, investigate disputes, and resolve technical issues as efficiently as possible.
• Promotions & Bonuses: To check your eligibility for ongoing promotions, send you relevant offers, and credit bonuses to your account. You can opt out of marketing emails at any time.
• Responsible Gaming: To monitor gameplay patterns and identify players who may need support tools such as deposit limits, cooling-off periods, or self-exclusion options.
• Legal Obligations: To comply with applicable Philippine laws, anti-money laundering (AML) requirements, and gaming regulatory mandates.
• Platform Improvement: Aggregated, anonymised data may be used to improve our games, website performance, and overall player experience on me064.

3. When We Share Your Data

me064 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We will only share your data in the following limited circumstances:

• Payment Processors: Trusted and licensed payment service providers (e.g., GCash, Maya, GrabPay, bank partners) receive only the financial data necessary to process your transaction.
• Identity Verification Partners: Regulated KYC/AML service providers may process your ID documents to verify your identity. These providers are contractually obligated to protect your data.
• Game Providers: Third-party game studios whose titles are hosted on me064 may receive anonymised session data for technical purposes — never your personally identifiable information.
• Regulatory Authorities: We may disclose data to Philippine government agencies or gaming regulators when legally required to do so.
• Legal Proceedings: If me064 is required to comply with a court order, subpoena, or law enforcement request, we will disclose the minimum information necessary.
• Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred. We will notify affected players in advance and ensure the receiving party upholds this Privacy Policy.

4. How We Protect Your Data

me064 uses a multi-layered approach to data security, because protecting your information is not just a policy — it is a commitment we take seriously.

• SSL/TLS Encryption: All communication between your browser/app and our servers is encrypted using 256-bit SSL. That padlock icon in your browser is there for a reason.
• Secure Password Storage: Passwords are hashed using strong cryptographic algorithms. Even our own team cannot see your password — that is by design.
• Two-Factor Authentication (2FA): We strongly encourage all me064 players to enable 2FA for an extra layer of account protection.
• Access Controls: Only authorised me064 staff members with a legitimate business need can access player data. All access is logged and audited.
• Regular Security Audits: Our platform undergoes regular security assessments and penetration testing to identify and fix vulnerabilities before they become a problem.
• Data Minimisation: We delete or anonymise data that is no longer needed. Less data stored means less risk.

5. Cookies and Tracking Technologies

me064 uses cookies and similar technologies to make your experience smoother, more personalised, and more secure. Here is what you should know:

• Essential Cookies: Required for core site functionality — login sessions, security tokens, and cart/basket management. You cannot opt out of these without affecting site functionality.
• Analytics Cookies: Help us understand how players interact with me064 so we can improve navigation, load times, and game discovery. Data is aggregated and anonymised.
• Preference Cookies: Remember your settings like language preference, theme, and notification choices so you do not have to reset them every visit.
• Marketing Cookies: Used to show you relevant promotions on me064. You can manage or disable these in your browser settings or through our cookie preference centre.

Most browsers allow you to control cookies through their settings. However, disabling essential cookies may prevent certain features of me064 from working correctly.

6. Your Privacy Rights

As a player on me064 and as someone covered by applicable Philippine data privacy laws, you have the following rights:

• Right to Access: Request a copy of the personal data me064 holds about you.
• Right to Correction: Ask us to update or correct any inaccurate information in your account.
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements and any ongoing regulatory obligations.
• Right to Object: Object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: Request your personal data in a commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw that consent at any time — this will not affect the lawfulness of processing before the withdrawal.

To exercise any of these rights, send an email to privacy@me064.best with your account details and a description of your request. We will respond within 15 business days. If your request involves account closure, please also contact customer support.

7. How Long We Keep Your Data

me064 retains personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal requirements. Here is our general retention approach:

• Account Data: Kept for the duration of your active account plus a minimum of five (5) years after account closure, as required by AML regulations.
• Transaction Records: Retained for a minimum of five (5) years to comply with financial regulations and audit requirements.
• Support Communications: Kept for two (2) years from the date of your last interaction with support.
• Marketing Data: Retained until you unsubscribe or withdraw consent, after which it is deleted within 30 days.
• Technical Logs: Typically kept for 90 days for security monitoring and debugging purposes.

Once the applicable retention period expires, your data is securely deleted or anonymised so it can no longer be linked back to you.

8. Protection of Minors

me064 is a platform strictly for adults aged 21 years and older, in line with Philippine gaming laws. We do not knowingly collect, store, or process personal data from individuals under the legal age of gambling in the Philippines.

During registration, we require date-of-birth verification. If we discover that a minor has created an account, we will immediately suspend the account, refund any deposits made, and delete all associated personal data. We encourage parents and guardians to make use of parental control tools and to visit our Responsible Gaming page for more resources.

9. Changes to This Privacy Policy

me064 may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations. When we make material changes, we will:

• Post the updated policy on this page with a new "Last Updated" date.
• Send a notification to your registered email address for significant changes.
• Display a banner on the me064 website prompting you to review the updated policy.

Your continued use of me064 after any changes take effect constitutes your acceptance of the updated policy. We recommend reviewing this page periodically so you stay informed.

10. How to Contact Us

For any questions, concerns, or requests related to your privacy on me064, our dedicated data privacy team is here to help. Huwag mag-atubiling makipag-ugnayan — we are always ready to assist.

• Email: privacy@me064.best
• Website: me064.best
• Response Time: Within 15 business days for formal data requests; within 48 hours for general inquiries.

For concerns regarding responsible gaming, visit our Responsible Gaming page. For general questions about terms of service, visit our Terms and Conditions page.